Pukka will never share your information with anyone, except in the following situations:
1. If you tell us to share it. For example, a particular brand may offer a special gift-with-purchase in return for joining their mailing list, or they may request information as part of a returns process.
2. Where we are required to by law.
As part of providing our service of selling and delivering beauty products, information such as your name, the products you order, your billing address, delivery address, email address and phone number are collected. All information is retained in a private database for record keeping purposes. You can request the deletion of this information at any time, just Contact Us.
In order to accept payment by credit card, we offer a secure online shopping cart for you to submit your credit card details. Your details are encrypted with 128-bit SSL. If you have any questions about credit card processing, please Contact Us, or view the Shopping Info section for details on all payment methods.
Rewards information such as the products you have ordered in the past, and their value, are retained in order to provide you with Rewards Gift Vouchers as per the Pukka Rewards Program. You can unsubscribe from Rewards at any time, just Contact Us.
The advice and information contained within this website, or submitted to you via email or post, or discussed over the telephone, is of a general nature and is not intended to constitute or replace professional advice. While every effort is made to ensure that all information provided is accurate, Pukka accepts no responsibility for any loss or damage arising from its use.
Giveaways, samples, Specials, product names, packaging, ingredients, prices and availability may change without notice.
Please be aware that every computer screen displays colours differently, therefor images, particularly of cosmetics, are intended as a guide only.
For ease of processing, all first-time customers are automatically added to Pukka's Rewards Program. Should you wish to be removed, you can unsubscribe at any time, just Contact Us.
Gift Vouchers issued to you as part of Pukka's Rewards Program are calculated based on your total product purchases. No charges for delivery are included. Purchases made with a Gift Voucher are not included.
Rewards Gift Vouchers are released twice each year, for the periods: 1st April to 30th September - and 1st October to 31st March. These date ranges may change without notice. |
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All content on this site, including text, icons, graphics, etc are the property of Pukka or its suppliers and are protected by Australian and International Copyright law. No part or portion of this site may be copied, sold or used in any manner, for any purpose, without consent.
Pukka aims to process and dispatch all orders on the same business day they are received, if they are received before 3pm - however this is not a guarantee.
Pukka uses Express Post within Australia, which delivers parcels overnight to anywhere in Victoria, and most metropolitan areas - again, this is not a guarantee, and Pukka accepts no responsibility for inconvenience, loss or damage arising from delays in processing or delivery.
Pukka will not dispatch any goods ordered until payment for those goods has been received in full. Credit card payment occurs at the time that Pukka staff process your order (not at the moment you submit your order online). In the case of payment by cheque or bank deposit, payment is not received until funds have been cleared into the Pukka bank account. This can take from one to several days. In all cases, you will receive a confirmation email when payment is received and your order is ready for dispatch.
If payment for your order, or communication from you regarding your payment, is not received within 5 business days from the date of your order, Pukka assumes that you no longer wish to complete your purchase, and your order will be cancelled.
Your satisfaction is of utmost importance. If you receive an item which you believe is faulty, please contact Pukka as soon as possible. In most cases, you will need to return the item for assessment, before a credit can be issued. If postage was charged it will not be refunded.
Please check all ingredients before purchasing, especially if you are prone to allergies. Unfortunately Pukka cannot accept returns if you have changed your mind about a product, or accidentally purchased the wrong one, so please choose carefully.
Even if you do not want to go through the returns process, if you are dissatisfied in any way, or if a product did not meet your expectations, please send in your feedback. |
